Could Not Connect To Apple TV – Simple Troubleshooting Steps

Apple TV is one of the best streaming services that are present in the market. This product has many features. Like you can use this device to stream music from iTunes. Despite the fact this device provides so many different features, sometimes out of nowhere, you could not connect to Apple TV.

There can be various reasons for the occurrence of this issue. Some of the most common ones are if the Operating System of the Apple TV is not up to date, then you can encounter this issue. Even, when there is some kind of internal glitch within the device, then also you might face this problem. Further, if there is some problem with networking, then there is a chance for you to face this glitch. Moreover, when there is any interference in the WiFi network to which the Apple TV is connected to, then you might meet with this problem.

Methods to Resolve the “Could not Connect to Apple TV”

In this section of the article, you will get various solutions that will help you to eradicate the issue “could not connect to Apple TV”.

Check the Status of the Network within the Apple TV

You can get this issue if the network connection is not very good. The best answer to resolve this problem is to inspect or test the connectivity of the internet. Here, you will get the steps on how to check the status of the network connection within the Apple TV. In order to do that, follow the steps:


  • First, using the remote control, go to the ‘Settings’ option and select it.
  • Now, a new page will come that has the same name. From that page, select the option ‘Network’.
  • When another new page shows up that has a name ‘Network’, then in it, choose the option ‘Connection Type’.
  • After that, again on a new page with the heading ‘Connection Type’, choose the option ‘Network Status’.
  • Finally, you will get to see the information about the network to which the Apple TV is connected to within a new page.

Restart All the Devices

If the previous point is unable to resolve the issue “could not connect to Apple TV”, then the solution is to start all the devices once again including the router and Apple TV. To do that, follow the steps present underneath.

  • First, power off both the devices, the router being first, then Apple TV. To turn these devices off, follow the installation guide book from the manufacturer.
  • After that, take out the power cables from the router and the Apple TV respectively. Along with that, remove the Ethernet wire from both the devices.
  • Now, wait for about a minute or so. Next, start the devices in the following sequence – router, Apple TV.

Procedure to Forcefully Restart the Apple TV

After performing a normal restart of all the devices, if you cannot resolve this problem, then perform a forceful restart of the Apple TV. For that to happen, follow the steps:

  • First, take the remote control and, in it, tap and then hold on both the buttons ‘Menu’ and ‘Home’ altogether for ten seconds.
  • Now, when you can see a blinking white light on the front of the Apple TV, the system will restart.
  • Once the reboot of the Apple TV is complete, then check to see if this problem is gone or not.

Inspect the Interference with the WiFi Network

Sometimes, you can get this problem if there is some kind of interference from another device with the WiFi network to which the Apple TV is connected to. The solution to rectify this problem is as follows.

  • First, locate the device that interferes with the wireless network. Usually, the source of devices that can interfere with the WiFi network is due to some other phones, microwave ovens, monitor, wireless speaker.
  • After the problematic device has been located, then keep it away from the router and the Apple TV.
  • If after removing the device that interferes with the WiFi connection, this problem cannot be resolved, then follow the next method.

Log out from the WiFi Network

When the problem “Mac could not connect to Apple TV” is not resolved, then the answer to this issue is to log out and then sign into it once again. To do that, follow the guide beneath.

  • First, choose the ‘Settings’ options from the main menu of the Apple TV. After that, from the next page, choose the option ‘General’.
  • On the new page that comes up, select the option ‘Network’. Now, another page will open up, select the ‘WiFi’ option.
  • Once you are in the ‘Wireless Network’ page, then choose the option ‘select your network’. This action will select the current network.
  • After that, select the button ‘Forget Network’. This will log you out from the WiFi network.
  • Now, restart the Apple TV device. Once the device boots up, log into the WiFi connection again and then see if this error comes back or not.

Update the tvOS of the Apple TV

If the tvOS of the Apple TV is not up to date, then you might get this error. Therefore, the only solution to resolve this problem is to perform an update of the Operating System. To do it –

  • First, via the remote control, choose the ‘Settings’ option.
  • Now, on the ‘Settings’ page, select the ‘System’ option.
  • Then, from the page with the heading ‘System’, select the option ‘Software Updates’.
  • Next, once you are inside a page ‘Software Updates’, then select the button ‘Update Software’. This action will start to look for any updates available or not. If there any updates present, then that will be updated automatically.
  • If you do not want to manually update the Apple, then choose the feature ‘Automatically Update’ to ‘On’.

Perform a Factory Reset

If none of the points present in this article is able to solve this issue, then the last resort to correct this problem is to perform a Factory Reset. Follow the below steps to reset the Apple TV.

  • First, choose the ‘Settings’ option to open it.
  • Then, tap on the ‘General’ option.
  • Now, when a page opens with the heading ‘General’, select the option ‘Reset’.
  • Finally, select the option ‘Reset All’ and follow all the steps that come up on the screen.


If you still cannot correct the error “could not connect to Apple TV”, then do not worry at all. Just, provide the details of the query that you have encountered on the comment section below and rectify this problem easily.